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Refund and Cancellation Policy

This Refund and Cancellation policy applies between you, the User of this Website and Pooja Mistry, the owner and provider of this Website. 


Please read this refund and cancellation policy carefully before making any payment.

Refund policy for Hypnobirthing:

The £50 deposit for Hypnobirthing is non- refundable. Once you have made the full payment and an email sent to you with the password to the Family portal, no refunds are applicable.

If your baby is born before the Hypnobirthing course is complete, there are no refunds but you can transfer part of the remaining amount to a parent and baby course/ session.

Refund policy for Mini Massage, Mini Movement, Massage & Mindfulness, Story Massage, Parent Nurture, Starting Solids and any Mystri Event:

A course, session or event may be cancelled provided you inform Mystri Mumma in writing within 14 working days of the course commencing, this will entitle you to a full refund. Thereafter no refunds are applicable.

Holidays and sickness policy:

Regrettably I cannot offer discounts or refunds to cover holidays or parent/ baby sickness. 

Parent Illness – Covid19; If you have developed a new cough, or high temperature or any Covid19 symptoms you must adhere to government guidelines. I cannot offer a refund for a lesson missed due to illness. 

Termination due to force Majeure events: If any of the following occur, face to face classes will continue via an online platform or a full years access will be given to learn with Mystri Mumma at Home. If these are not suitable, credit notes will be given for the balance, this is the same for; Natural disasters, including flood, earthquake, wind, storm or other natural disaster; pandemic, threat of or preparation for epidemic, pandemic, or similar mass viral contagion risk.


Payment & Cancellations

In the instance of a cancellation by Mystri Mumma, The Client (you) shall receive a full refund or an opportunity to transfer to an alternative class.

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